Frequently Asked Questions

In addition to provided cutting edge basketball strength & conditioning information and products, our goal is to provide unparalleled customer service. We aim to make your shopping experience safe, easy and as efficient as possible. If you have any difficulty at all, please let us know. Simply email sales@shop.strongerteam.com and we will address your issue as quickly as possible.

Question:	What kinds of products does Stronger Team offer?
Answer:	Stronger Team offers two different types of products to help basketball players and coaches of all levels with the strength & conditioning needs: Instant downloads: we offer numerous digital files that are available as instantly downloaded Adobe PDF documents. These files can be saved to your computer as well as printed for easy use. Access to these documents is transmitted electronically. Instructional DVDs: we offer a wide variety of instructional DVDs. DVDs are shipped First Class Parcel via the United States Post Office. A tracking number and shipping confirmation will be provided.
Question:	What is your return policy?
Answer:	All sales are final. If a purchased digital file does not open, or there are material DVD, or other media defects, let Stronger Team, LLC know within 30 days of purchase. Stronger Team, LLC's exclusive remedy hereunder shall be a replacement of the defective content file and / or items purchased. If the DVD, or other media appears to be defective, please mail us a copy of your receipt, include a note with an explanation of the defect and include the defective DVD or media. Except for the limited warranty on content set forth above, our Digital Files are provided "as is" without warranty of any kind. Email: sales@shop.strongerteam.com Mail Defective Materials with explanation to: Stronger Team, LLC 10500 Grove Ridge Place Rockville, MD 20852
Question:	What if I need additional help or have questions about the content in the instant digital downloads or on the DVDs?
Answer:	We are happy to offer assistance and help clarify any questions you may have. Simply email sales@shop.strongerteam.com and we will respond as quickly as possible.